CarpetMasters  Plus


(920) 960-9229

Frequently Asked Questions (FAQs)

Q)  How often should I have my carpets professionally cleaned?
A)  The majority of carpet manufacturers recommend that you have your carpets professionally cleaned every 12 months.  This time frame may vary depending on individual needs such as high traffic areas, children or pets, which usually require that carpets be cleaned more frequently.
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Q)  Do you use truck mounted steam cleaning equipment?
A)  Yes, our steam cleaning units are truckmounts.  The only thing that comes into your home is a couple of hoses.
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Q)  Do you move furniture?
A)  Yes.  We will move most furniture (sofas, chairs, tables, etc.)  Discounts are given for vacant (empty rooms) or traffic areas only.  We will not move musical instruments, entertainment centers, grandfather clocks, most beds, full china hutches, full bookshelves, computer desks, pool tables, gun cabinets, etc.  We reserve the right not to move any piece of furniture or household object that we do not feel comfortable moving.
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Q)  How long will it take for my carpet or furniture to dry?
A)  Our dry times typically range from 2 - 6 hours.  Dry times can be affected by many factors including weather, humidity, and airflow.
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Q)  How long before I can walk on my carpet?
A)  You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.  Floor surfaces can be slippery after cleaning.  Be careful when walking from the carpet to a hard floor surface until the carpet is thoroughly dry.
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Q)  Are the products that you use safe?
A)  Yes, we use the #1 line of cleaning products in the world.  This allows us to guarantee the highest quality job available.  Our products are nontoxic, safe for pets & children, biodegradable, and phosphate free.
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Q)  Can you remove all my spots?
A)  With the experience and expertise our company has, we are known for being able to get out difficult spots.  However, please understand that there are some things that can cause a permanent stain.  If a spot is removable, we have what it takes to get it out.  Our truck is stocked with many specialty spotting agents.
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Q)  Should I have a fabric protector applied after cleaning?
A)  Yes, most carpet manufacturers recommended that you reapply protector after professional cleaning to restore the original stain resistance.  Some manufacturers even require it as part of the warranty on the carpet.
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